Dialer / CRM
Predictive Dialer
The predictive dialer we use is the base of our Customer Interaction Center which gives us an innovative pre-integrated application suite and multimedia ACD capability to manage phone calls, faxes, e-mails and Web interactions sitting on one platform.
Features
ACD with universal queuing
IVR
Screen pop
PBX based call processing
Outbound campaign management
Campaign management and work scheduling
Telemarketing Regulatory Compliance options
Inbound / Outbound blending
Extensive supervisory tools
Multi-site routing
Recording, scoring and quality monitoring
Supervision and system monitoring
Complete workforce management
Customer self-service and eService automation
Speech recognition
CRM
Our in house development team has developed a dynamic and versatile Web based CRM Application to maintain our Customer Interaction Center's daily activities.
